Cancellation Policy

The cancellation policy applies to MMT369's website (www.mmt369.com) and the mobile application under the brand name "MMT369" (collectively referred to as the "Platform"). It outlines the process by which orders placed by customers or resellers ("Users") on the Platform can be canceled by the User, the supplier, or MMT369.

 

Cancellation by the User:
  • Users can cancel an order after placing it through the Platform but before it begins processing by MMT369.
  • To cancel an order, Users can navigate to "My Orders" in their profile. From there, select the specific product order and click "Request Order Cancellation." Provide the reason for cancellation from the available options.
  • Reasons for User-initiated cancellations include:
    • Changed mind
    • Found a better price elsewhere
    • Ordered the wrong size or color
    • Delay in delivery
    • Duplicate order placed
    • Item no longer needed
    • Any other reason
Cancellation by MMT369:
  • MMT369 can cancel an order anytime from the date it was placed until the Product is delivered to the User.
  • Reasons for MMT369-initiated cancellations include:
    • Product unavailability
    • Product out of stock
    • Inability to dispatch the order on time
    • Non-serviceable delivery address
Refunds:

If the User has made payment before canceling the order, the refund will be credited to the same payment source (bank accounts, UPI, etc.) from which payment was received. Discount vouchers or promotional offers used during the canceled order will be forfeited.

Refund processing timelines:

Refund Method: Refund Time Frame:
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account 3-7 Business Days after receiving the product
Other

MMT369 retains the sole discretion to amend, change, modify, add, or remove any part of this policy without prior written notice. It is your responsibility to periodically review this policy for updates or changes.

For any additional inquiries related to returns, replacements, exchanges, or refunds, please contact our customer support at legalsupport@MMT369.com.

Feel free to reach out if you need further assistance!